Privacy Policy

Effective Date: March 1, 2026 · Last Updated: February 28, 2026

Introduction

Online Spine LLC ("we," "us," or "our") operates SpinalDecompression.com (the "Platform"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use the Platform.

By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Platform.

Information We Collect

Information you provide directly: When you complete forms on the Platform — including the assessment questionnaire, contact forms, or provider search — you may provide your name, email address, phone number, zip code, and general information about your spinal condition. We do not collect medical records, insurance information, or payment details through the Platform.

Information collected automatically: When you visit the Platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and other standard analytics data.

Cookies and tracking technologies: We use cookies, pixels, and similar technologies to improve Platform functionality, analyze usage patterns, and support marketing efforts. See our Cookie Policy for detailed information about the cookies we use and how to manage them.

How We Use Your Information

We use the information we collect for the following purposes:

• To connect you with qualified spinal decompression providers in your area
• To respond to your inquiries and provide requested information
• To improve the Platform's content, functionality, and user experience
• To analyze usage patterns and optimize Platform performance
• To send communications you've requested or consented to receive
• To comply with legal obligations

How We Share Your Information

With preferred providers: When you submit a provider inquiry or complete an assessment, we may share your contact information and assessment responses with qualified providers in your area so they can follow up with you. We only share information with providers who have been vetted and approved on the Platform.

With service providers: We may share information with third-party service providers who assist us with analytics, email delivery, hosting, and other operational functions. These providers are contractually required to protect your information and may only use it for the purposes we specify.

For legal reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Online Spine LLC, our users, or others.

We do not sell your personal information to third parties.

SMS/Text Messaging

SMS opt-in: When you complete a form on the Platform and check the SMS consent checkbox, you opt in to receive text messages from Online Spine LLC (SpinalDecompression.com). These messages may include consultation scheduling, appointment reminders, assessment results, and provider matching updates. Consent to receive SMS is not a condition of receiving care or using the Platform.

Message frequency: Message frequency varies. Message and data rates may apply.

Opt-out: You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

No sharing of SMS opt-in data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to certain processing of your information

To exercise any of these rights, contact us at info@spinaldecompression.com.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined under the CCPA.

Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Online Spine LLC
Email: info@spinaldecompression.com